Terms & Conditions

THESE TERMS ARE GOVERNED BY UK OR ENGLISH LAW

What these terms cover. These are the terms and conditions on which we supply products to you.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By placing an order with Kilted Dragon Distillery Limited, you state your consent to be bound by these terms and conditions.

INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are. We are Kilted Dragon Distillery Limited, a company registered in England and Wales. Our company registration number is 16351862 and our office is at Unit 119 Springvale Industrial estate, Cwmbran, Torfaen, NP44 5BG

How to contact us. You can contact us by using the contact details on the ‘Contact’ page on our website.

How we may contact you. If we have to contact you, we will do so by telephone, if you gave us your phone number, or by writing to you at the email address or postal address you provided to us in your order. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our CONTRACT WITH YOU

Age and personal use. All persons ordering from this site must be 18 years of age or older and may not order for any persons under this age. By placing an order with us, you confirm you are over 18 years old. You also confirm you are purchasing our products for domestic use only.

How we will accept your order. Our acceptance of your order will take place when we email you our confirmation of your order, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing by email and refund your purchase price. We will send you email notification when such refund has been credited to your account. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the United Kingdom.

OUR PRODUCTS

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

PROVIDING THE PRODUCTS

Delivery costs. The costs of delivery will be as displayed to you on our website.

When we will provide the products. During the order process we will let you know when we will provide the products to you, subject to our carrier’s terms and conditions. Delivery is normally 2-3 working days

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will not be liable for delays caused by the event. Your statutory rights remain unaffected.

Delivery Addresses

• Double check the delivery address as you order.

• Kilted Dragon Distillery Ltd is not accountable for incorrect information given to us and will pass on any incurred costs for a return or resend.

• Change of address after it has been dispatched may incur a cost from the courier and be passed onto the customer.

Delivery Instructions / Suggestions

• Use a work address where possible if nobody is going to be home.

• Give instructions e.g. for parcels to be left with neighbours or we can leave the parcel at your risk in a porch, garage, back door etc without a signature. You must state this when placing the order.

• If you are sending to another person, please send to their work address if possible and include a contact telephone number for them.

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be left securely, our nominated carrier company will provide instructions for redelivery to you.

If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from our nominated carrier within a reasonable period of notice, the costs associated with such failed delivery have to be borne by you. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

When you become responsible for the products. Products will be your responsibility from the time we deliver them to the address you gave us for delivery.

When you own goods. You own a product which are goods once we have received payment in full.

Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to deal with technical problems or make minor technical changes; or update the product to reflect changes in relevant laws and regulatory requirements.

YOUR RIGHTS TO END THE CONTRACT

Instruction On Right Of Cancellation or Order amendment

If you wish to cancel the order, this must be done so before the order is dispatched from our warehouse. If the order has already been dispatched and left the warehouse you may incur return fees . If the order is already in transit, we will do our best to stop it before being delivered, but if the courier can not stop before arriving then please refuse and return to sender (charges may incur).

In order to exercise your right of cancellation, you must inform us by way of unambiguous communication (e.g. by email) of your decision to cancel your order. You may submit your request of cancellation via email, or by contacting us, via telephone.

If you wish to make an amendment to the order (address, add or remove items) then this has to be done before the order has been dispatched.

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Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

Exchanges & Returns

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PRICE AND PAYMENT

Where to find the price for the product. The price of the product (which includes VAT and alcohol duty at the current rate) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

We will pass on changes in the rate of VAT and alcohol duty. If the rate of VAT and/or alcohol duty changes between your order date and the date we supply the product, we will adjust the rate of VAT and/or alcohol duty that you pay, unless you have already paid for the product in full before the change in the rate of VAT and/or alcohol duty takes effect.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

When you must pay and how you must pay. You must pay for the products on order before we dispatch them. We accept payment with Visa Debit, Visa Credit, MasterCard Debit and MasterCard Credit.

What to do if you think an order is wrong. If you think a price or order value is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or examined by you; of satisfactory quality; and for defective products under the Consumer Protection Act 1987

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION

Please refer to the Privacy Policy for details about how we collect and use your personal information.

Age Restriction We can only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age.

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Errors and Omissions – We reserve the right to alter of change the prices within this site without prior notice, if an error has occurred.