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​Kilted Dragon Distillery Ltd is committed to quality checking each package and bottle for any damages and defects before it is sent out to you. 

If you receive a damaged, defective or incorrect parcel then please follow the process stated below.

Damaged or Defective Goods

If you receive an item that has visibly been damaged in transit, you can refuse to sign for it. Our courier service should then return the parcel to sender  and we will organise a replacement delivery. Subsequently, if you open the parcel and find damaged goods then please contact us directly at enquiries@kilteddragondistillery.com, providing your name on order, order number and pictures of the damage. Our team will then discuss with you the process of replacement or refund.

Please note that any issues with delivery or failed deliveries must be reported within 14 days of dispatch of goods.

Incorrect or Unwanted Goods 

Any deliveries which are incorrect please contact us within 7 days on enquiries@kilteddragondistillery.com and we will arrange return/replacement.

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Refunds 

Agreed refunds will only be made to the debit or credit card used to purchase the item. We will process the refund on day items are returned to us, or when agreed with customer service team - based on circumstances. Refunds cannot be processed outside of the stated reporting deadlines outlined above.